Brook Services

Virtual Chat Support

Remote
Part Time
Admin and Clerical
Entry Level
Virtual Chat Support Representative – Remote
Company: Brooks Services
Employment Type: Full-Time/Part-Time (Remote)

Job Overview:

Brooks Services is seeking a professional and customer-focused Virtual Chat Support Representative to join our remote team. In this role, you will assist customers through live chat, providing timely, accurate, and friendly support. This is a non-phone position ideal for individuals with strong typing skills, excellent communication abilities, and a commitment to delivering high-quality service.

Key Responsibilities:
  • Respond to customer inquiries through live chat and messaging platforms
  • Provide clear and accurate information about Brooks Services’ products, services, and policies
  • Assist customers with account questions, troubleshooting, and general support
  • Document customer interactions and update records in our CRM system
  • Escalate issues requiring advanced support to the appropriate departments
  • Maintain professionalism and adhere to Brooks Services’ communication standards
  • Manage multiple chats simultaneously while ensuring attention to detail
  • Deliver excellent customer experiences and help maintain high satisfaction scores
Qualifications:
  • High school diploma or equivalent
  • Prior chat support or customer service experience preferred
  • Strong written communication and grammar skills
  • Fast and accurate typing abilities
  • Ability to multitask and work efficiently in a remote environment
  • Familiarity with chat or helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) is a plus
  • Problem-solving mindset and ability to remain patient and professional
Benefits:
  • Fully remote position
  • Competitive pay
  • Flexible scheduling options
  • Paid training
  • Opportunity to grow within Brooks Services
  • Supportive and collaborative virtual work environment

 
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