Customer Service Representative / Data Entry – Job Description

Position Overview:
We are seeking a motivated Customer Service Representative / Data Entry Clerk to join our remote team. This dual-role position combines customer interaction with administrative data management. You’ll assist customers, process requests, and ensure that all information is accurately recorded in our systems.
 

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.

• Enter, update, and maintain customer information in databases and CRM systems.

• Process orders, forms, applications, and requests efficiently.

• Identify and escalate priority issues to the appropriate departments.

• Maintain accurate records and ensure data integrity.

• Provide feedback to improve customer service processes.
   

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred).

• Previous experience in customer service or data entry.

• Strong computer and typing skills (Microsoft Excel, Word, CRM systems).

• Excellent written and verbal communication abilities.

• Detail-oriented, organized, and able to multitask.

• Ability to work independently in a remote environment.
   

Benefits:

• Fully remote, full-time or part-time options.

• Competitive pay and performance bonuses.

• Paid training and career development.

• Supportive and collaborative work culture.

Job Type: Full-time / Part-time (Remote)